Dan Jones is the Coordinator for the B.A. and M.A. Programs in technical communication in the English Department at the University of Central Florida. He has taught a variety of technical communication courses for the past 21 years and has done consulting for more than 20 companies including AT&T, IBM, Westinghouse, and Lockheed Martin. Dan is the editor of an anthology of essays, "Defining Technical Communication, published in 1996 by the Society for Technical Communication, and the author of two other textbooks published by Longman: "The Technical Communicator's Handbook and "Technical Writ