SUZAN L. JACKSON is the Business Development Manager of Environmental Services at Excel Partnership, Inc., which provides training and consulting services to assist companies in implementing management systems based on the ISO 9000, QS 9000, and ISO 14001 standards. Prior to joining Excel Partnership, Sue worked for DuPont in various roles, including process engineer, product quality coordinator, and ISO 9000/ISO 14000 consultant and trainer. While with DuPont, she assisted over twenty external companies in becoming registered to the ISO 9000 standards, led an effort to guide DuPont sites in i...