Norman Jackson is an Assistant Director at the Quality Assurance Agency for Higher Education and a Senior Research Fellow in the Centre for Policy and Change at the University of Surrey. He was project leader for a series of pilot studies in benchmarking student assessment sponsored by the Higher Education Quality Council. Helen Lund is a Researcher at the Commonwealth Higher Education Management Service (CHEMS). She has been involved in CHEMS' International and UK benchmarking work and has contributed to an International Review of Benchmarking in Higher Education commissioned by UNESCO. <...