Colin Shaw is a Founding Partner at Beyond Philosophy the leading experts in the Customer Experience. Colin is a regular speaker at conferences, he has worked with many company boards to advise on Customer Strategy. Colin was formally a Director of Customer Experience with one of the worlds largest bluechip companies. John Ivens is a Founding Partner of Beyond Philosophy. He has held senior strategic and operational positions in a number of Blue Chip companies in Financial Services, Utilities and Telecommunications. John heads up the Beyond Philosophy Training & Education Team as well as l...