Steve Howard is a nationally known speaker and writer. He is founder of The ACT Group, Inc., a training and consulting firm based in Phoenix, Arizona. The unique perspective he brings to his readers, audiences and clients comes from his diverse background. His marketing and sales responsibilities have included distributing psychological warfare leaflets from a low flying airplane in Viet Nam, establishing a new statewide territory for a national service organization, and designing effective sales and marketing programs for his clients on limited budgets. Steve is the author of Service Agreemen...