LeeAnne Homsey is a third generation restaurant staff training specialist. Her customer engagement techniques handed down from her grandmother Mildred Tarbox, a restaurant owner during the Great Depression and her mother, Elna Krapowicz a restaurant/banquet hall owner in Danbury Connecticut. During one of her last managing jobs it became crucial for her staff to become more involved and excited about customer engagement and turning to her mother, discovered hundreds of un-tapped employee motivating, customer experience creating tips and tools. Still in New York City after thirty years, she now...