Dr. James R. Holt is a Clinical Professor of Engineering Management at Washington State University, focusing on practical application of Organizational Behavior, Operations Research, Statistics, Engineering Economics, Simulation, Information Systems, and Constraints Management to better organizations and complex systems. He has taught Theory of Constraints principles for 20 years and is currently President of TOCICO, the Theory of Constraints Professional Certification Organization. Lynn H. Boyd, PhD, Jonah, has been a member of the Department of Management at the University of Louisville sinc...