RICHARD THORPE is professor of Management Development at Leeds University Business School and with Jacky Holloway and Tony Beasly a founding member of the British Academy of Management's Performance Management Special Interest Group. His research interests have focused on the behavioural implications of payment systems, their design and their effectiveness. More recently he has extended his intent to include the evolution of business knowledge particularly in the SME sector of the economy. JACKY HOLLOWAY is a Senior Lecturer in Management at the Open University Business School, and foundin...