Gretchen Hirsch is the author of "Talking Your Way to the Top: Business English that Works," as well as several other books, and she has published extensively in "Womans Day, Redbook, Health Trends, The Osteopathic Pulse, The Professional Communicator," and "Gifted Child Today," She is a founding member of her own communications consulting business with clients ranging from corporations, educational institutions, and financial services to a variety of nonprofits.