Mairead Hickey, PhD, RN, FAHA, was the CNO and Senior VP, Patient Care Services, Brigham and Women's Hospital at the time this book was written. She now holds the position of Chief Operating Office and Executive Vice President at Brigham and Women's Hospital. Previous positions there include: VP, Women's and Specialty Services and Director, Quality Care Management. Other accomplishments include, Director, American Assoication of Critical Care Nurses, Institute for Nursing Healthcare Leadership, Boston; Program Committee Member, American Heart Association; and Member, Search Committee for Presi...