A speaker at many US and international software conferences for nearly 20 years, Jim Hart is a successful quality and process consultant. As President of Software Process Dynamics LLC and U.S. director of RPI Alliance, Ltd., he has consulted with over 100 companies worldwide and of all sizes, and trained nearly 3000 executives, managers and engineers on team and organization development, organizational learning, business process engineering, process management, and process improvement. Jim, an SEI-qualified CMMI SCAMPI lead appraiser, has conducted more than 60 appraisals over the past 15 year...