Dr. William C. ("Chris") Hardy is the erstwhile principal analyst for quality measurement and analyses at WorldCom. He has a Ph.D. in mathematics and nearly 35 years' experience in operations analysis of communications and computer-based decision support systems gained in the course of: a 13-year career in analyses of military communications systems begun when he joined the Center for Naval Analyses in 1967; 2 1/2 years at Satellite Business Systems as Assistant Director for Systems Measurements; and more than 13 years at MCI/WorldCom, where his principal role was to serve as corporate "fair w...