Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, "Active Training," "101 Ways to Make Training Active," and "PeopleSmart,"
Freda Hansburg is vice president of Active Training and coauthor of "PeopleSmart,"