Lisa Haneberg is a management trainer and coach, specializing in manager and leader development and effectiveness. She is the author of five books, including "Focus Like a Laser Beam" from Jossey-Bass, and has written articles for publications such as "Leader to Leader," "C2M" (Consulting to Management), and "Selling," She reaches a worldwide audience through her popular blog, "Management Craft" (www.managementcraft.com).