Claudia L. Hale (Ph.D. & M.A. [speech communication], University of Illinois; B.S., Texas Tech University) does research and teaches in the areas of interpersonal communication competence, conflict management, dispute mediation, negotiation, and intercultural communication. Before coming to Ohio, she taught and held chair positions at: Iowa State, Northern Colorado, Denver, and Eastern Illinois. She is or has been a member of the following journal editorial boards: "Communication Education; Communication Monographs; Western Journal of Speech communication; International Journal of Conflict Man...