Catherine Hakala-Ausperk is Executive Director of the Northeast Ohio Regional Library System. A frequent speaker at national and state conferences, staff days, and workshops, she has a passion for supporting, coaching, and developing successful library staff, including bosses. A 25-year public library veteran, she is also an adjunct faculty member of Kent State University's School of Library and Information Science and has been a guest editor and author for ALA-APA's Library Worklife. Hakala-Ausperk is a Certified Public Library Administrator (CPLA).