Valerie Aarne Grossman, MALS, BSN, is Nurse Manager of Medical Imaging at Highland Hospital, an affiliate of the University of Rochester Medical Center. She has more than three decades of diverse nursing experience including direct patient care, hospital leadership, and professional service. Ms. Grossman co-authored the "5 Tier Triage Protocol" book and authored the "Quick Reference to Triage" book. She has published and contributed to numerous journal articles, and is currently serving on the Board of "The Journal of Radiology Nursing" for which she is also Column Editor for Hot Topics. Her a...