Ronald Goulden has worked in the Information Technology field for thirty-five years and has predicated his career on salvaging or rebuilding dysfunctional IT departments, always with an eye toward process improvements and overall enrichment of the corporate structure. He is President of Goulden Systems Cybernetics, which has two divisions, one devoted to research and development of Artificial Intelligence and Robotics; and a second division that can provide Project Management and process improvement consultations to companies searching for relief. http: //www.RonGoulden.com