Steven R. Gordon is an Associate Professor of Information Systems and Technology at Babson College. He is a co-author of "Information Systems: A Management Approach and Essentials of Accounting Information Systems." Dr. Gordon's research and consulting interests focus on two areas: governance and structure of the information technology function in organizations and e-commerce in the financial service industry. His research appears in the "Communications of the" ACM, "Information & Management, Information syst4ems Management, the International Journal of Service Industry Management," other acad...