Gabbott, Mark

Hans Kasper is Professor of Services and Retail Management at Maastricht University and Director of Etil bv.

Piet van Helsdingen is Lecturer of Services Marketing at the Vrije Universiteit and a management trainer and consultant on service concepts in Amsterdam.

Mark Gabbott is Professor of Marketing, Head of the Department of

Marketing and Deputy Dean, Faculty of Business and Economics at Monash University.