JIM FULLER is the manager of Learning and Performance Technology at the Hewlett-Packard Company, which represents H-P's research and development efforts in the areas of learning and performance. He also teaches graduate courses in performance technology at Boise State University and is a frequent speaker at conferences sponsored by the International Society for Performance Improvement (ISPI), the American Society for Training & Development (ASTD), and Lakewood. He lives in San Jose, California.