Norm Friesen is Canada Research Chair in E-Learning Practices at Thompson Rivers University in Kamloops, British Columbia. He has been developing and studying Web technologies in educational contexts since 1995, and is the author of several editions of books on the effective use of instructional software and on the implementation of technical standards for online collections of learning resources. He is co-editor of Phenomenology & Practice, an online peer-reviewed journal (www.phandpr.org), and is a member of the Canadian delegation to the International Standards Organization (ISO) Subcommitt...