Friedman, Leonard

Leonard Friedman PhD, MPH, FACHE, is Professor of Health Services Management and Leadership and Director of the Master of Health Services Administration degree at the George Washington University, Washington, DC. Dr. Friedman's scholarly work has concentrated on the mechanisms of organizational change and strategic decision-making in health service organizations. His research has explored building the resilience of health care organizations to respond to environmental jolts, using systems approaches to reduce medical errors, and most recently, helping understand the roots of organizational exc...