Martha S. Feldman (Stanford University PhD, 1983) is the Johnson Chair for Civic Governance and Public Management at the University of California, Irvine. Her current research on organizational routines explores the role of performance and agency in creating, maintaining, and altering these fundamental organizational phenomena. Her research on public management examines how we can use our understandings of organizational process to create inclusive management practices. Her research in qualitative and interpretive methods develops ways of gathering and analyzing data that help researchers open...