About the Authors CRAIG ERHORN is a consultant working for the management consulting division of "big six" accounting firm Coopers & Lybrand in New York. He has more than twenty years' experience designing, implementing, and using manufacturing and engineering systems in a broad range of industries. He has assisted a number of former employers and clients with improvement and management of their product development process, and has hands-on experience developing and introducing new products in manufacturing industries. Craig holds a B.A. degree from Ohio Wesleyan University, and an M.B.A. from...