Edwards, James

JAMES EDWARDS is a Nortel Networks Certified Support Specialist (NNCSS) in VPN Routers. His experience includes work with some of Nortel's largest enterprise customers.

RICHARD BRAMANTE, also a Nortel Networks Certified Support Specialist (NNCSS), has been in Nortel VPN Router support for three years, and was a technology lead on the Instant Internet.

AL MARTIN is a technical writer with 15 years of experience in electro-mechanical and computer-related disciplines.