Dunbar, Alf

Alf Dunbar, originally from Aberdeen in Scotland is one of the top performance coaches within the customer service industry today. He is the founder of the highly successful "You Are The Difference" Customer Service Coaching Program, which is currently being used in over 25 countries around the world.

Since it's inception in 1997, "You Are the Difference" has received praise from all levels within the customer service industry for its simple and effective message and the results it can achieve. Alf is a practitioner not a theorist. His coaching methods are based on the real world with real...