Will is Afterburner, Inc.'s Director of Learning and Development and co-author of the Flawless Execution Field Manual. He also currently serves as a Human Resources Officer for the U.S. Navy Reserve and has over 20 years of service as a Naval officer as well as key management experience in both Fortune 500 and small businesses. He is an expert in organization development and process implementation, including Total Quality Management (TQM), Statistical Process Control, Six Sigma, and ISO 9001.