Matt Doar runs Consulting Toolsmiths, a software consultancy inSilicon Valley and has extensive experience configuring andcustomizing JIRA for clients all over the world. He is an Atlassianpartner and is part of the wider Atlassian development community.He also wrote "Practical Development Environments," O'Reilly (2005)which described the basics of software tools - version control, buildtools, testing, issue trackers, automation.Matt also runs the blog http: //jiradev.blogspot.com which has a number of similar tips, trick and examples for practical JIRA development.