Digioia, Steve

Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 25+ years. From a summer internship as a 16 year old "prep-cook" in Chicago, to Brooklyn NY banquet waiter, catering sales manager & room service manager, to restaurant director and director of banquets, then regional customer service trainer and coach, he has seen some of the best and worst at their trade.

Known as "the ops guy" during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best name...