D'Ausilio Phd, Rosanne

Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Known as 'the practical champion of the human, ' she authors 9 best sellers "Wake Up Your Call Center: Humanize Your Interaction Hub," 4th ed, "Customer Service and the Human Ex...