Cusack, Michael

Michael Cusack is a consultant who specializes in evaluating call center operations and implementing best practice principles in the areas of process improvement, systems design, and content management. His client list includes companies such as General Electric, Novo Nordisk, CitiBank, Kemper Insurance, Yellow Freight System, The University of Pennsylvania, and AT&T. Cusack's background includes several years in the telecommunications industry, principally as a management consultant with the Bell Laboratories Customer Care Group. He was also employed as a human factors engineer with the AT&T