Christian Crumlish leads product and user experience teams to deliver amazing cross-channel experiences. He is VP Product at 7 Cups of Tea (7cups.com), and a mentor at Code for America. He was director of product at CloudOn, co-chairs the monthly BayCHI program and has been director of messaging products for AOL, curator of the Yahoo design pattern library, and a director of the Information Architecture Institute.He is the author of the bestselling The Internet for Busy People, and The Power of Many, and co-author of Designing Social Interfaces, with a second edition in press.He has spoken at