DON R. CRAWLEY, Linux+, CCNA Security invested his 35 years of workplace technology experience and 15 years as a technical trainer in the Accidental Administrator book series. He is also author of Skillpath Publications best-selling Windows Wit and Wisdom and is President/Chief Technologist of soundtraining.net, the Seattle-based firm specializing in accelerated training for I.T. professionals on Cisco and Linux products, plus workplace skills for I.T. pros.