Bett Correa, author of two books, professional public speaker, Distinguished Toastmaster and former Presidents Distinguished Division Governor in Toastmasters and winner of Division Governor of the Year award, has been in IT since 1999, first as a developer then 7 years ago she became a Solutions Architect at Verizon. Bett also cohosts the Software Architecture Concepts Podcast. Now, she is driving Customer Experience Architecture at Verizon to improve the processes and the customer experience and the manager of the IT Verizon Leadership Development Program. Her books are available on Amazon.c...