Conger, Joan E.

JOAN E. CONGERreceived her BA from Smith College and her MLIS from the University of Texas, Austin. As a librarian she has coordinated electronic resource management, web development, reference, research instruction, cataloging, systems, acquisitions, assessment, and training in libraries large and small, academic and corporate. Through all of these learning experiences she become dedicated to the idea that every current library employee has the power, through collaborative effort, to successfully turn upheaval and uncertainty into extraordinary service. Preparing for this book, Joan began to