Jennifer Coates, DVM, graduated with honors from the Virginia-Maryland Regional College of Veterinary Medicine. She worked as an associate veterinarian and chief of staff in Petersburg, Virginia and now practices in Jackson, Wyoming, where she is often praised for her ability to communicate with clients and staff. Prior to graduating from veterinary school, Jennifer worked as a veterinary receptionist, assistant, and technician. It was then that she became aware of the frustrations caused by veterinary jargon. Pet owners were confused and upset by their lack of understanding. Receptionists wer...