Thomas D. Clark is Professor of Management in the Williams College of Business at Xavier University in Cincinnati, Ohio. Born in Paterson, New Jersey, he earned his B.A. from Drew University, and his M.A. and Ph.D. from Indiana University. He teaches Managerial Communications, Crisis Communications, and Interpersonal Skills classes at Xavier University. He has been honored with numerous awards from the Small Business Administration for excellence as a coach of student small business consultants. Professor Clark has authored five books and over fifty scholarly articles on business com...