Josh Clark is a writer, designer, and developer who helps creative people get clear of technical hassle to share their ideas with the world. When he's not writing about clever design and humane software, he's building it. Josh is the creator of Big Medium, friendly software that actually makes it fun to manage a Web site and he's the author of iWork '09: The Missing Manual. In a previous life, Josh worked on a slew of national PBS programs at Boston's WGBH. He shared his three words of Russian with Mikhail Gorbachev, strolled the ranch with Nancy Reagan, and wrote trivia questions for a primet...