LILLIAN HUNT CHANEY is Professor of Management Emeritus at The University of Memphis. She is the author of over 100 articles and presentations, with a specialty in intercultural business communication, and has received many teaching and research awards in the field. She has conducted training programs on communication, international and U.S. corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies. She is co-author, with William Bonner, of Communicating Effectively in an Information Age and, with Jeanette S. Martin, of the textb...