Bryan Bergeron is the author of twelve books, including Essentials of Shared Services, Essentials of Knowledge Management, and Business Expectations: Are You Using Technology to its Fullest? (all published by Wiley). He also serves as editor in chief of e.MD and technical editor of Postgraduate Medicine, is on the editorial boards of Healthcare Informatics and Perspectives in Biology and Medicine, and is a columnist for WebMD. He teaches technology and business courses at Harvard Medical School and MIT. Paul Chan is a columnist specializing in technology finance, value-based management, an...