Tessie Tzavaras Catsambas, M.P.P., is President of EnCompass LLC and brings 20 years of experience in evaluation, knowledge management, e-learning, and training. Ms. Catsambas is an innovator and practitioner in appreciative evaluation methods. Starting in 1998, she experimented with the use of appreciative inquiry in an evaluation of healthcare quality assurance activities in Chile. This became the first published work in appreciative evaluation in the Journal for International Health Care Quality, Volume 14, Supplement I, December 2002. She has continued to refine appreciative evaluation met...