James has been involved in the management services field since 1975 and in IT since 1981. He has been a systems analyst, business analyst, project manager, consultant, project manager and business manager and has developed and presented training courses in his chosen fields. He is the co-author of four books: Project Management for Information Systems; Business Analysis; Business Analysis Techniques; and The Human Touch. James is a Chartered Fellow of BCS, The Chartered Institute for IT, a full Member of the Association for Project Management (MAPM) and a Fellow of the Royal Society of Arts (F...