Brown, Stanley A.

Stanley A. Brown is the Contributing Editor of "Customer Relationship Management "and a Partner in the Customer Relationship Management (CRM) consulting practice at PricewaterhouseCoopers. He leads PricewaterhouseCoopers' International Centre of Excellence in Customer Care.

He is a frequent speaker on the topic of customer care, and writes regularly for newsletters and magazine around the globe. He is the author of five previous books: "Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability "(Wiley, 1999), "Breakthrough Customer Service: Best Pract...