Glenn Bodinson, FACHE, founded BaldrigeCoach in 1989 to help organizations become more productive. A frequent speaker and workshop facilitator, he leads an international consulting practice and is the author of two Quality Progress articles, "How to Prepare an Excellence Award Application" and "Change Healthcare Organizations From Good to Great." Retired from AT&T in 1989, Bodinson has worked with 15 Baldrige Award recipients, is a Judge for the Robert W. Carey Award, and is a Master Examiner for the AHCA Quality Award Program. Kay Kendall is founder and principal of Partners-in-Excellence, a