Bill Byron Concevitch is Chief Talent and Learning Officer for Witness Systems, Inc., and author, professional speaker, experienced sales professional, and expert trainer. He has served as president of Mentergy, chief learning officer of ExecuTrain Corporation, senior vice president of sales at Element K, and executive vice president of Learning Tree International. He is a regular presenter at seminars, author of numerous white papers on selling trends, and featured in a variety of industry forums and events. His unique perspective gained from his vast experience has enabled him to effectively...