MATT BARNEY, Ph.D., Motorola's Director of Six Sigma Business Improvement, is responsible for integrating ideas from finance, engineering, strategy, statistics, IT, and psychology to maximize organizational effectiveness. A columnist for "The Industrial-Organizational Psychologist," he has extensive experience with business improvement at Motorola, Intel, AT&T, and Lucent.
TOM McCARTY, Vice President of Consulting and Training Services at Motorola University, is responsible for improving the business performance of Motorola's suppliers, partners, and customers through consulting on performa...