Thomas E. Backer is president of the Human Interaction Research Institute, a Los Angeles-based nonprofit center for research and intervention on innovation and change. He is also associate clinical professor of medical psychology at the UCLA School of Medicine. A psychologist, his life work is devoted to helping people, organizations, and communities meet the challenges of innovation and change. He has three central interests: the human dynamics of change for both individuals and organizations; use of strategic planning and other problem-solving methods to meet the challenges of change; and th...