Your Flight is Out-of-Balance, Captain!: The Role of Effective Communication in Today's Aircraft Weight & Balance Planning

ISBN-13: 9781545012727 / Angielski / Miękka / 2017 / 98 str.

Arman Rezaee

Opis

Your Flight Is Out-of-Balance, Captain is an easy to understand and follow approach to modern-day aircraft weight and balance planning. This book is not about mathematical equations or formulas in weight and balance calculations. Instead, it shows you how effective communication and thinking outside of the box can make the process much easier. This book introduces a new approach in simplifying a complicated subject by introducing easy-to-follow flowcharts for real-life scenarios faced by a weight and balance agent on a day-to-day basis. If you work in an airline, you work in a customer service industry. We are all here to serve our customers. We're not competing with each other. We are helping each other to better serve our customers. This book also helps you realize the significance and importance of effective communication and how critical it is to communicate and discuss the issues when they happen, in order to avoid the snowball effect. When you communicate well, problems are resolved swiftly, operations are run flawlessly, our customers are happy and they come back and continue doing business with us. We all will continue having jobs and make more and more money.

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