Your Consumer Rights

ISBN-13: 9781859418543 / Angielski / Miękka / 2003 / 152 str.

Clark Angela

Opis

Aims to provide 'how to' guidance in situations that would require expert advice. This book is supported by a companion website providing free updates and ready-to-use documents and letters. It contains advice on your rights as a consumer. It takes you through the correct complaints procedure, showing you how to go about complaining.

Spis treści

Welcome, Buzzwords, Frequently asked questions (FAQs), 1 Think before you buy, 2 A binding contract, 3 Distance selling, 4 Buying cars, 5 Holidays from hell, 6 Contracts for services, 7 Check the small print, 8 Successful complaining, 9 See you in court, Standard letters, Non-standard letters, Useful contacts, Index

O autorze

Angela Clark, Rosy Border